1. Mediation is a highly successful method of resolving disputes, with the objective of providing the parties with an opportunity to preserve the relationship between the parties; obtain high-value, sustainable outcomes; and within a drastically shorter time frame than other forms of dispute resolution.


    Mediation is characterised primarily by the presence of a third party facilitator known as the mediator, whose training and experience enables him or her to guide the parties in navigating the dispute towards a mutually acceptable outcome.


    Mediation is practiced world-wide in many jurisdictions, and may be engaged through a mediation service provider (administered mediation) or directly with a professional mediator (ad-hoc mediation).


    More detailed information about mediation can also be found on SIMI’s site here.

  2. There are many benefits for parties to consider attempting mediation, these include but are not limited to:

      1. High Efficiency - Mediation sessions typically last no longer than 2 days and are often settled within 1 day.

      2. High Success Rate - Statistically, most mediation attempts are able to reach settlement 70-80% of the time. It is also widely reported that even where mediation attempts do not settle, a significant proportion consequently settle in private.

      3. Enforceable Settlements - aside from the usual contractual obligations applicable to any settlement, mediation settlements are almost always followed through due to the fact that it is in the interest of both parties to do so.

      4. Less Stressful on Parties - The mediation procedure is less formal than litigation or arbitration. This means less documents need to be prepared or submitted, as well as experts and witnesses.

      5. Preserving Relationships - Mediation gives parties an opportunity to repair their relationship if they wish, even while they deal with the present dispute.

      6. Self-Representation - Parties may attend and choose to speak in their own words. In a mediation, it is not compulsory that parties have legal representation, or if they do, that only counsel or lawyers may speak on their behalf.
      7. Creative and Valuable Solutions - The mediation process encourages the development of solutions that create more value for each party than they might have otherwise expected at first.

      8. Confidential and Without Prejudice - Nothing shared in mediation can be subsequently used as evidence by either party, should there be further litigation.

      9. Dealing with Unique Issues - Mediation can deal with issues not suitable for litigation or arbitration. For example, early conflict management, contract negotiation, disputes with issues that are difficult to quantify monetarily and conflict prevention.
  3. The following is a brief overview of a typical mediation session.

      1. Opening - The mediator will manage preliminary matters such as introducing the mediation process and the expectations of each parties. Each party will be invited to share their side of the dispute, in their own words. An agenda will typically be set to ensure that all issues are considered as far as possible before going into a deeper discussion.

      2. Exploration of Issues - The mediator facilitates the parties' discussion of each issue on the agenda. This may be a direct negotiation between each party, with the mediator intervening to ensure the process is kept on track. It may also be a more indirect process, with the mediator managing separate conversations with each party. The objective of the exploration is to find possible solutions that parties consider mutually fair, acceptable and workable.

      3. Private Caucus - At any time during the mediation, the mediator or even the parties, may call for a private caucus. This is often done to facilitate more detailed discussion of sensitive questions or issues that will help move the process forward.

      4. Finalising Agreement - The mediator will guide the parties towards selecting a suitable solution discussed previously. A settlement agreement containing the key terms agreed upon by the parties will be drafted, either by the mediator or with the assistance of parties’ counsel. 

    Not all mediation sessions will follow these phases in the exact same order nor will all of the phases necessarily be present to the same degree in every single mediation session. Actual proceedings at a mediation session will also depend very much on the nature of the issues to be mediated as well as the progress made by the parties.

  4. Generally, mediators proficient in using online mediation will have access to video and audio conferencing tools. There is a great deal of flexibility on how the actual mediation is conducted, depending on the comfort level of the parties and the service offered by the mediator.

  5. A mediator is a facilitator of a negotiation between the parties. He or she can also be said to be a strategic moderator with regards to the issues that need to be settled to reach a resolution to the dispute. He or she is trained in remaining impartial, neutral and fair to both parties throughout the entire mediation.

    A mediator is NOT a judge or an expert evaluator. Mediators do not adjudicate on issues or determine whether parties should accept one position or another, regardless of whether that position relates to facts or the law.

  6. Generally, users with cases involving larger claim sums and more complex issues may wish to look for SIMI Mediators from a higher tier. Do note that mediator fees often correspond to the SIMI Mediator level.


    SIMI Accredited Mediator Level 1:

    These are professional mediators accredited by SIMI who have passed a mediation skills course and assessment run by a SIMI Registered Training Program (SIMI RTP).
    A list of SIMI Accredited Mediator Level 1 can be found here.


    SIMI Accredited Mediator Level 2:

    These professional mediators have added practical mediation experience, in addition to having passed a mediation skills course and assessment.
    A list of SIMI Accredited Mediator Level 2 can be found here.


    SIMI Accredited Mediator Level 3:

    These are professional mediators who have a substantial amount of experience, and are often young leaders in the mediation industry.
    A list of SIMI Accredited Mediator Level 3 can be found here.


    SIMI Certified Mediator:

    These are highly experienced mediators, often also luminaries in other fields of dispute resolution, with a commanding reputation as pioneers and thought-leaders both within their country of residence and at an international level. 
    To search and view the profiles of SIMI Certified Mediators, visit SIMI's website here.

  7. SIMI Registered Service Providers (SIMI RSPs) are organisations accredited by SIMI to be providers of quality mediation services, with good case management practices, suitable mediation venues and professional mediators.

    For a list of SIMI RSPs, visit SIMI’s website here.

  8. The Singapore International Mediation Institute (SIMI) is the premier independent professional standards body for mediation in Singapore and the region. SIMI was incorporated on 15 July 2014 as a non-profit organisation, with support from both the Ministry of Law as well as the National University of Singapore.


    SIMI is headed by an international Board of Directors with representatives from both mediation practitioners as well as corporate users of mediation.


    SIMI aims to apply and enforce world-class standards of mediation, to provide impartial information about mediation, to make tools available to parties to make basic decisions about mediation, and to promote mediation education and awareness.

  9. Using either a SIMI Mediator or a SIMI Registered Service Provider, you can be assured of receiving high quality mediation, increasing the likelihood of a successful mediation and a positive experience overall.


    SIMI takes an extremely active role to personally accredit all SIMI Mediators, working closely with all SIMI partners, including SIMI Registered Service Providers, to continually ensure high standards of mediation.


    Lastly, users of a SIMI Mediator or SIMI Registered Service Provider will benefit from being able to send any feedback on the quality of the mediation service they have received, directly to SIMI for SIMI to look into and take any necessary action.

  10. The ABOUT section explains how to use the site: Click here.

  11. SIMI does not share any of your personal information with our mediators. This is to protect the confidentiality of your information. Your contact information is used only by SIMI to verify your request, and by the system to forward any responses to your request directly to your email.

  12. The Singapore International Mediation Institute (SIMI), a non-profit standards body for professional mediation based in Singapore, manages this website.

  13. Write in to SIMI any time by using our contact form here.

  14. SIMI welcomes all mediators, regardless of experience and nationality to join SIMI. Visit SIMI’s website here for more information on the SIMI Credentialing Scheme. 


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