Mediation is a highly successful method of resolving disputes, with the objective of providing the parties with an opportunity to preserve the relationship between the parties; obtain high-value, sustainable outcomes; and within a drastically shorter time frame than other forms of dispute resolution.
Mediation is characterised primarily by the presence of a third party facilitator known as the mediator, whose training and experience enables him or her to guide the parties in navigating the dispute towards a mutually acceptable outcome.
Mediation is practiced world-wide in many jurisdictions, and may be engaged through a mediation service provider (administered mediation) or directly with a professional mediator (ad-hoc mediation).
More detailed information about mediation can also be found on SIMI’s site here.
There are many benefits for parties to consider attempting mediation, these include but are not limited to:
The following is a brief overview of a typical mediation session.
Not all mediation sessions will follow these phases in the exact same order nor will all of the phases necessarily be present to the same degree in every single mediation session. Actual proceedings at a mediation session will also depend very much on the nature of the issues to be mediated as well as the progress made by the parties.
Generally, mediators proficient in using online mediation will have access to video and audio conferencing tools. There is a great deal of flexibility on how the actual mediation is conducted, depending on the comfort level of the parties and the service offered by the mediator.
A mediator is a facilitator of a negotiation between the parties. He or she can also be said to be a strategic moderator with regards to the issues that need to be settled to reach a resolution to the dispute. He or she is trained in remaining impartial, neutral and fair to both parties throughout the entire mediation.
A mediator is NOT a judge or an expert evaluator. Mediators do not adjudicate on issues or determine whether parties should accept one position or another, regardless of whether that position relates to facts or the law.
Generally, users with cases involving larger claim sums and more complex issues may wish to look for SIMI Mediators from a higher tier. Do note that mediator fees often correspond to the SIMI Mediator level.
SIMI Accredited Mediator Level 1:
These are professional mediators accredited by SIMI who have passed a mediation skills course and assessment run by a SIMI Registered Training Program (SIMI RTP).
A list of SIMI Accredited Mediator Level 1 can be found here.
SIMI Accredited Mediator Level 2:
These professional mediators have added practical mediation experience, in addition to having passed a mediation skills course and assessment.
A list of SIMI Accredited Mediator Level 2 can be found here.
SIMI Accredited Mediator Level 3:
These are professional mediators who have a substantial amount of experience, and are often young leaders in the mediation industry.
A list of SIMI Accredited Mediator Level 3 can be found here.
SIMI Certified Mediator:
These are highly experienced mediators, often also luminaries in other fields of dispute resolution, with a commanding reputation as pioneers and thought-leaders both within their country of residence and at an international level.
To search and view the profiles of SIMI Certified Mediators, visit SIMI's website here.
SIMI Registered Service Providers (SIMI RSPs) are organisations accredited by SIMI to be providers of quality mediation services, with good case management practices, suitable mediation venues and professional mediators.
For a list of SIMI RSPs, visit SIMI’s website here.
The Singapore International Mediation Institute (SIMI) is the premier independent professional standards body for mediation in Singapore and the region. SIMI was incorporated on 15 July 2014 as a non-profit organisation, with support from both the Ministry of Law as well as the National University of Singapore.
SIMI is headed by an international Board of Directors with representatives from both mediation practitioners as well as corporate users of mediation.
SIMI aims to apply and enforce world-class standards of mediation, to provide impartial information about mediation, to make tools available to parties to make basic decisions about mediation, and to promote mediation education and awareness.
Using either a SIMI Mediator or a SIMI Registered Service Provider, you can be assured of receiving high quality mediation, increasing the likelihood of a successful mediation and a positive experience overall.
SIMI takes an extremely active role to personally accredit all SIMI Mediators, working closely with all SIMI partners, including SIMI Registered Service Providers, to continually ensure high standards of mediation.
Lastly, users of a SIMI Mediator or SIMI Registered Service Provider will benefit from being able to send any feedback on the quality of the mediation service they have received, directly to SIMI for SIMI to look into and take any necessary action.
The ABOUT section explains how to use the site: Click here.
SIMI does not share any of your personal information with our mediators. This is to protect the confidentiality of your information. Your contact information is used only by SIMI to verify your request, and by the system to forward any responses to your request directly to your email.
The Singapore International Mediation Institute (SIMI), a non-profit standards body for professional mediation based in Singapore, manages this website.
Write in to SIMI any time by using our contact form here.
SIMI welcomes all mediators, regardless of experience and nationality to join SIMI. Visit SIMI’s website here for more information on the SIMI Credentialing Scheme.